Privacy Policy

1. Introduction and Scope

Genuine Care ("we", "us", or "our") is an independent home appliance service provider operating in Bangalore. We are committed to protecting the privacy, confidentiality, and security of our users and customers. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you interact with our website (genuinecare.in), book repair services, or contact our customer helpline.

2. Information We Collect

We collect only information necessary to deliver doorstep appliance repair services:

• Contact Information: Full Name, Mobile Phone Number, WhatsApp Number, and Email Address.
• Service Location: Physical Street Address, House/Flat Number, Locality, City, and Postal PIN Code.
• Appliance Details: Appliance category, brand, model information, and description of reported symptoms or fault codes.
• Technical & Browsing Data: Anonymized IP addresses, browser types, device information, and referring URLs collected via standard web logs and analytics.

3. Purpose and Use of Collected Information

We use customer personal data strictly for legitimate operational purposes:

• Scheduling, confirming, and dispatching field service engineers to your home.
• Communicating repair status, job completion, and digital service invoices.
• Administering our assured 30 to 90-day post-service warranty on labor and replaced components.
• Responding promptly to customer inquiries, feedback, and complaint resolutions.
• Maintaining fraud prevention, safety, and business accounting compliance.

🔒 Absolute Anti-Spam Commitment: We do NOT sell, rent, trade, or disclose your personal data to telemarketers or unauthorized third parties for marketing purposes.

4. Advertising and Google Ads Transparency

We utilize digital advertising platforms, including Google Ads, to reach customers in our designated service coverage areas. In compliance with Google's Advertising Policies:

• We do not employ personally identifiable information (PII) to generate remarketing lists without explicit user consent.
• We do not target advertisements based on sensitive personal categories or prohibited demographic criteria.
• Third-party analytics vendors, such as Google, may use cookies to serve relevant ads based on prior website visits. Users can opt out of personalized advertising by visiting Google Ad Settings (adssettings.google.com).

5. Data Security, Retention & User Rights

Customer service records are securely retained solely for the statutory duration required for tax and warranty tracking under Indian law. You have the right to request access, correction, or deletion of personal data by emailing our Privacy Officer at support@genuinecare.in.

6. Operating Business Details