โš ๏ธ Consumer Notice: Genuine Care is an independent third-party appliance service provider. We are not authorized by or affiliated with any OEM brand.

Refund & Warranty Policy

Last Updated: January 1, 2026

1. 100% Service Satisfaction Guarantee

If the specific issue repaired by our technician recurs within the 30-day warranty period, a technician will re-inspect and rectify the problem with zero additional labor charge.

2. Refund Eligibility on Parts

If a replacement part installed by our technician is verified to be defective and an appropriate working replacement cannot be provided within 7 business days, a full 100% refund for the part cost will be promptly issued to the customer.

3. Doorstep Diagnostic Fee

The doorstep inspection visit fee of โ‚น199 covers technician travel, fuel, and diagnostic time, and is non-refundable once the inspection has been completed, unless the customer approves the repair in which case it is fully adjusted into the repair bill.

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